Received a customer enquiries about the problem of reply, according to the past their foreign trade experience, give customers some your experience, clean up, think about or post, also hope to be able to draw more foreign trade personnel to explore ideas, from each other, grow together! congratulation

Q: some customers are in the inquiry, they began to have no sound, even if send mail is also a lot of not reply?

To make an inquiry, here make a general classification, general inquiry situation has the following kinds:

1. Collect market together

2. Fraud

3. Is the buyer, but there have been a supplier of intention, only collect price and his intention to negotiate with suppliers

4. Is the buyer, there is cooperation supplier, want to collect other suppliers material as optional

5. The real needs of the buyer



So, first of all, you have to judge inquiry customers belong to what kind of? If it is:

1 and 2, can be ignored him

3. The customer, then let him work with you is difficult, the price should consider to be clear about to quote us, but if the communication and service can make him remember you, future cooperation will have a chance.

4. The customer is need to take a relatively long time guest feeling maintenance, also need he remember you, the buyer pays attention to is the reasonable price, professional services, the product quality is stable. So usually communication should pay attention to detail, from communication capture seize customer's key point. A new product, send mail a notice, keep a link, perhaps the buyer expansion purchasing range, you will become his purchase object. Of course if can obtain his personal contact information, such as MSN or skype or private email, as friends communication go on, you follow the success.

5. The buyers do not usually in the inquiry simply ask price, email will also be asked to other information, such as product about requirements, or company, or introduce their own company information for your reference, this is the key customers, and we in the follow-up process efficiency must be quick customer. So to master mail efficiency, a simple quotation, to do information is complete, such as product specifications, packing, payment terms, even packing quantity... Facilitate the customer received your quotation, can immediately to talk about the details of the purchase.